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GoToTraining® FAQs

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What is GoToTraining?

GoToTraining is a online service that enables individuals and organizations to easily, securely and cost effectively collaborate, present information, offer training and demonstrate products online.

How do I join a training session?

Joining a training session on a PC or Mac® is easy. When you receive a training email invitation, click the registration link and register for the session. You can then join the training session at the scheduled time by clicking the link in your confirmation or reminder emails, which will be automatically sent to you after registering and leading up to the training session. You do not need to pre-install any software prior to joining the training session.

Do I need a GoToTraining account to attend a training session?

You do not need a GoToTraining account to attend a training session. You attend as a guest of the GoToTraining organizer, and there is no obligation to buy or sign up for a free trial. To join a training session, click the link in the invitation email.

What are the system requirements for attending a GoToTraining training session?

On a PC:

  • Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
  • Windows® 7, Vista, XP or 2003 Server
  • Cable modem, DSL or better Internet connection
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)

On a Mac:

  • Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
  • Mac OS® X 10.5 – Leopard or newer
  • Intel processor (1GB of RAM or better recommended)
  • Cable modem, DSL, or better Internet connection

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (A USB headset is recommended).

Can I view training sessions in full-screen format?

Yes. On the top of the Attendee Control Panel, click the View Menu button and select the Full Screen option. Or, on the Attendee Grab Tab on the side of the Control Panel you can click the View button to toggle between Full Screen and Window viewing.

Is my online training session secure?

Your GoToTraining session is completely private and secure. GoToTraining uses built-in, state-of-the-art security measures to protect access to data and computers. It is the only online training solution that uses end-to-end encryption for all meeting data, which includes screen images, files, keyboard and mouse input and chat text.

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